Refund policy
Thank you for shopping at EDEN SOLAR LTD. We aim to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we are happy to help you with returns and refunds under the following terms:
1. Return Eligibility
- We accept returns for free within 30 days of receiving your order.
- Returns are only accepted for unused and undamaged products.
- To start a return, please contact us at contact@edensolarltd.com or call 07535 246850
2. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method (PayPal) within 7 business days.
- Shipping costs are also refunded for orders within the USA.
3. Shipping and Handling
- Shipping for returns within the USA is free.
- We do not accept returns for international orders outside of the USA unless the product is defective or damaged.
- For exchanges or returns, please send the product to:
SSuite G04, 1 Quality Court, Chancery Lane, London, CA10 2HN, United Kingdom.
4. Shipping Delays
- Please allow a minimum of 3 to 4 business days for processing and shipping your order. Orders are shipped Monday to Friday only.
5. Our Values
At EDEN SOLAR LTD we believe in sustainability. Our store promotes eco-responsibility by focusing on sustainable sourcing, reducing packaging waste, and offering eco-friendly alternatives to help protect the planet.
Contact Us
For any questions or concerns, feel free to reach out:
- Email: contact@edensolarltd.com
- Phone: 07535 236840
Thank you for choosing EDEN SOLAR LTD, and we look forward to serving you again soon!